Refund policy

Return & Refund Policy

Because our items are vintage, pre-owned, and often one-of-one, all sales are considered final unless an item was significantly misrepresented.

Please review all photos, measurements, descriptions, markings, and condition notes before purchasing. Vintage jewelry may show natural signs of age, including patina, oxidation, light scratches, plating wear, small marks, or other minor imperfections.

Damages and Issues

Please inspect your order upon delivery and contact us within 3 days if the item is damaged, defective, or if you received the wrong item. Please include your order number and clear photos of the issue so we can evaluate and make it right.

Significantly Misrepresented Items

If an item was significantly misrepresented in the listing, please contact us within 3 days of delivery at sevenowlinc@gmail.com. If your return is approved, we will provide instructions on how and where to send your item.

Items sent back without first contacting us will not be accepted.

Non-Returnable Items

We do not accept returns for items due to normal vintage wear, patina, oxidation, minor scratches, slight color differences caused by lighting or screens, or sizing issues when measurements were provided.

Sale items and gift cards are final sale and cannot be returned.

Refunds

If a return is approved and the item is received in the same condition as originally sent, we will notify you once it has been inspected. Approved refunds will be issued to the original payment method. Please allow your bank or credit card company time to process and post the refund.